Instructions
Notification to the Passengers
To Purchase TicketsPlease purchase tickets before getting on the bus.
For locations of ticket window, please check the "Bus Stop Info" page.
[Ticket Validity]
| One-way ticket | Valid only for the date of purchase |
| Round-trip ticket | Valid only for the date of purchase for departure |
| Valid for 14 days from the date of first use for returning ( For Kobe line, valid for 30 days) | |
| One-day round-trip ticket | Valid only for the date of purchase |
*This shall not apply to coupons and tickets without expiration date.
[Fares]
Fare Table
| Category | Ages | Fare |
|---|---|---|
| Adults | Ages 12 years old and older (12 years old elementary school students are children fare.) |
Fare for Adults |
| Children | Elementary school students (Ages 6 -12years old) 6years old before attending to elementary school considered as an infant. |
Fare for Children |
| Infants | Ages 1-6 years old (Preschooler only) | One infant accompanied by “Adults” or “Children” will not be charged. However, for the 2nd infant, Children Fare will be applied.*In the case of occupying a seat, we charge a fare even for infants. If the infant will get on the bus by him/herself, there is also a charge of fare. |
| Babies | Age younger than 1year old | Free |
[Commuter Pass]
Available for Osaka Sta.(Umeda) Line/Namba(OCAT)/Osaka Airport Hotarugaike Line/Ibaraki Line/Kobe Line/Amagasaki Line/Nishinomiya Line/Nara Line/Yamato Yagi Line/Wakayama Line
| Selling Route | Ticket Windows |
|---|---|
| All 10 Lines | Kansai International Airport Terminal 1, 1F Airport bus stop B Ticket Window (07:00-21:00） |
| Osaka Airport/Hotarugaike Line | Osaka Airport Airport bus stop window (9:00-17:00) |
Reservations[Lines you need to make reservations]
| Lines/Bus Stops | To Kansai International Airport | From Kansai Airport |
|---|---|---|
| Kyoto Line | Reserved Seating | First-come, first-served |
| Rokko Island（Kobe Line) | Reserved | First-come, first-served |
| Tokushima Line | Reserved Seating | Reserved |
| Takamatsu Line | Reserved Seating | Reserved |
| Okayama Line | Reserved Seating | Reserved |
| Himeji Line | Reserved | Reserved |
| Nara Line | Reserved | First-come, first-served |
| Yagi Line | Reserved | First-come, first-served |
| Hirakata Line | Reserved | First-come, first-served |
| Koyasan Line | Reserved | Reserved |
| The Expo Site Line | Reserved Seating | Reserved Seating |
Regarding cashless paymentCredit Cards
You are can pay with your credit cards at the locations listed below.
Please note that we cannot accept credit cards payment other than the locations in the list.
[Kansai International Airport (*Except Sky Shuttle Line）]
① Kansai International Airport Terminal 1
| 1F, Airport Bus Stop A Ticket Window | 7:30-22:00 |
| 1F, Airport Bus Stop B Ticket Window | 06:00-22:00 |
| 1F, Airport Bus Stop C Ticket Window | All day |
| 1F, Airport Bus Stop D Ticket Window | 07:30-22:00 |
Acceptable Credit Cards
| 1 F, North Information Counter *We will be closed from March 16, 2020 until further notice. | 07:30-22:30 |
Acceptable Credit Cards
*We do not accept cash at North Information Counter for tickets. Please use the ticket machines when you pay with cash.
② Kansai International Airport Terminal 2
| Terminal 2 Airport Bus Stop Ticket Window(Domestic line) | All day |
| Terminal 2 Information Counter(International Line Flight Arrival) *We will be closed from March 16, 2020 until further notice. | 09:30-18:00(Except 14:00-15:00) |
Acceptable Credit Cards
IC Cards
Not available in Tokushima and Takamatsu.
Neyagawa, Hirakata, Kuzuha (Not available on some bus companies.)
[Acceptable IC cards]
[How to Use Your IC Card]
Tap your IC card for a second on the card reader located on the bus.On all buses of Kansai Airport Transportation, the fare payment will be done by one quick tap when getting on the bus.No need to tap your card when getting off.
*For passengers who go to "Highway Kyotanabe" or "Senri New Town","Hirakata","Kuzuha","Kakogawa","Sanyo Interchange" by the bus departing from Kansai Airport, please let the driver know of your destination before tapping your card and wait until the fare is adjusted for you.
[Fares]
No discount is applied on "round trip", "certain fare amount, etc".Discount is applied only for passengers who fall under the category of above stated " For Passengers with Disabilities".Show your disability certificate booklet to the driver before tapping your IC card and wait until the fare is adjusted for you. (*Discount is not applied for PiTaPa Card.)
[Precautions for Using IC Cards]
・Slowly tap a card you use to the reader according to the driver's instruction.
・Receipt is not issued when using IC cards.
・If the remaining balance of your prepaid cards (ICOCA, SUICA, etc.) is not enough for the fare of your destination, you are not allowed to board. Please pay attention to the remaining balance of your card and charge it accordingly beforehand.
Refunding Policy[Notice on Refund]
Before purchasing tickets, please understand that the handling fee below will be charged in the case of refund.
Normal bus ticket/Round trip bus ticket: 100 yen/ticket, Coupon ticket: 210 yen, Commuter pass: 520 yen
(*Fees apart from the handling fee above may be charged depending on the purchase method)
Refund of bus ticket is only acceptable within the operation period (validity period). However, this shall not apply to unavoidable circumstances that are acknowledged by our company such as natural disasters, etc.
Please note that refund cannot be made for bus tickets that are past the operation period (validity period).
Before purchasing tickets, please understand that the specified handling fee will be charged for delays, etc. that occurred not due to our company's willful misconduct or negligence.
Please note that in case of refund for bus tickets purchased through locations apart from our company, such as the Internet, convenience stores, travel agencies, etc., our company's refund handling fee + retailer's refund handling fee + ticket shipping fee + bank transfer handling fee will be charged.
[In case of ticket purchased by cash at the departure bus stop]
In principle, please bring the bus ticket to the bus stop where you have purchased it.
Refund can be made at other bus stops on the same route if there are on-site staffs.
(Ex) In case of refund for ticket from Kansai Airport ~ Osaka Station
Refund can be made through on-site staffs of Kansai Airport, HERBIS Osaka and Hotel New Hankyu bus stops.
[In case of ticket purchased by credit card at the departure bus stop]
Please note that refund of ticket purchased by credit card can only be made through the counter where the ticket was purchased.
In that case, the credit card which was used to purchase the ticket will be necessary.
[In case of ticket purchased through the bus driver]
Refund can be made at Kansai Airport or other bus stops on the same route if there are on-site staffs.
Refund through bank transfer is also accepted.
In that case, refund handling fee of 100 yen/ticket + ticket shipping fee + bank transfer handling fee will be charged.
(Ex) In case of refund for ticket from Kansai Airport ~ Nanko/Tenpozan (Kaiyukan Aquarium)/Universal Studios Japan Refund can be made through on-site staffs of Kansai Airport and Universal Studios Japan bus stops.
[In case of ticket purchased at convenience stores] ※If the sales window is JTB
Please inquire directly to the contact details printed on the ticket or the receipt when you purchased the ticket. Refund cannot be made from bus companies.
In case of refund, please note that our company’s refund handling fee of 100 yen/ticket + JTB’s refund handling fee of 500 yen or more (tax excluded) + ticket shipping fee + bank transfer handling fee will be charged.
For more information, please inquire directly to the contact details below.
・JTB Sales Center
TEL: 0570-016-088
・JTB Homepage
https://www.jtb.co.jp/etkt/guide/
[In case of ticket reserved or purchased through the Internet] ※If the sales window is WELLNET
Please inquire directly to the contact details printed on the ticket or the receipt when you purchased the ticket. Refund cannot be made from bus companies.
In case of refund, please understand in advance that our company’s handling fee of 100 yen/ ticket + WELLNET’s handling fee of 500 yen or more (tax excluded) + ticket shipping fee + bank transfer handling fee will be charged.
Please contact directly to the following for more details.
-WELLNET Corporation
Tel. 0570-046-046
- WELLNET Corporation Website
http://www.well-net.jp/contact/
Baggage Restriction[Checked Baggage Allowance]
2 baggage /person (e.g. 2 suitcases), total weigh 30 kg or less, total volume 0.25m³ or less and?not exceed 2 m in length *Please put your name tag with your phone number on luggage.
[Items should not be in included in Checked baggage]
Valuable items (cash/passport/securities/precious metals/jewelry/work of art) and fragile articles (watch/camera/PC/glass products/bottles) cannot be contained in checked baggage. We are not responsible in case of damage of these items.
[Items prohibited to carry]
Items that are banned by Passenger Vehicle Transportation Business Law (Explosive items/items which are easy to ignite etc.)
For Passengers with Disabilities[Wheelchair]
The buses are not non-step type therefor, it is not possible for passengers to getting on and remain seated in wheelchair during the travel. If the wheelchair can be folded, we can store it in the luggage compartment. If you have an electric wheelchair, please contact us in advance with its size and weight information.
Inquiry:Airport Bus Center: 072-461-1374
[Regarding limousine bus with elevator (lift)]
To customers who want to get on the bus while sitting on wheelchairs or those who need nursing.
Operating in buses with ◆ mark.
From December 16 2019, "Limousine bus with elevator (lift)" in which customers can get on while sitting on wheelchairs has started operating in some buses and bus stops between Kansai Airport ⇔ Osaka Airport Line, Amagasaki Line, Nara Line.
If you wish to get on the bus while sitting on wheelchairs, reservations by contacting to the contact details below are necessary. Reservations are available from 1 month prior - 5pm of the day before the boarding date for Osaka Airport Line and Amagasaki Line, and from 1 month prior - 7pm of the day before the boarding date for Nara Line. Please check the operating company and make reservations.
Kansai Airport ⇔ JR Amagasaki
■Buses operated by Kansai Airport Transportation TEL：072-461-1374
■Buses operated by Hanshin Bus TEL：06-6411-4111
Kansai Airport ⇔ Osaka Airport, Hotarugaike
■Buses operated by Kansai Airport Transportation TEL：072－461-1374
■Buses operated by Hankyu Kanko Bus TEL：06－6844-1124
Kansai Airport ⇔ JR Nara
■Buses operated by Nara Kotsu TEL：0742-22-5110
[The instructions below are based on regulations of Kansai Airport Transportation. Regarding jointly operated buses, please check as handlings might vary depending on the company.]
・Only 1 wheelchair can be used for each bus.
・In case seats supporting wheelchairs are all occupied, usage will not be available due to operation of the elevator, so handling will be similar to "Wheelchair" written above.
・Wheelchair with length within 120cm, height within 109cm and width within 70cm are applicable.
・Operation of elevator for wheelchairs and guides inside the bus will be made by the bus staff.
・It might take some time for the staff to seat you. So please leave enough time to spare when going to the bus stops.
・Due to safety reasons, please fasten your seat belt while seated.
・Please understand in advance that you will not be able to move to normal seats.
・Please note that in case of maintenance or malfunction, limousine buses without elevator might be operating without any prior notice.
・We cannot take responsibility for any accidents, troubles, damages of equipment or injuries during usage of the facility which are not due to our negligence.
・Regarding carry-on items, eating and drinking inside the bus, please refrain from bringing items with strong smells or those that make sounds.
[Courtesy Seats]
There are two courtesy seats (behind driver’s seat) available in each bus for passengers with disabilities or injury.
[Service Dogs]
Service dogs defined by “Assistance Dog Laws” are allowed to accompany in the passenger cabin for free of charge.
For Passengers traveling with PetsPets (dogs, cats and other small animals) are allowed to accompany their owner in the passenger cabin for free of charge only when they are in pet carrier. The carrier has to be on your knees or at your feet. However, we might have to decline when it could disturb other passengers with offensive odor and/or barking, etc.
Pets are not allowed to be stored in the luggage compartment.
Manners on the Bus[Use of Mobile Phone]
Please set your mobile phone to silent mode and refrain from talking on the phone.
[Courtesy Seats]
Please yield seats to elderly or disabled passengers. Your kindness is greatly appreciated.
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